Frequently Asked Questions

1. How do I know if my mobile phone is locked?

2. What do I do if my mobile network provider, or my mobile phone's model number is not supported?

3. How long does it take to unlock my phone?

4. How do I find my mobile phone's IMEI number?

5. What is an IMEI number?

6. How do you find your Alcatel mobile phone's Provider ID?

7. Is unlocking legal?

8. How do you check to see if an IMEI number is correct?

9. How do I know if my phone can be unlocked?

10. How do I unlock my phone?

11. Will unlocking the phone remove my service provider's settings and logos?

12. Will I have to unlock my phone every time I change a sim card?

13. Why would I want to have my phone unlocked?